Terms & Conditions

1. Overview & Acceptance of Terms

This website and online storefront (collectively, the "Service") are owned and operated by QOHL (Qoh Lifestyle Private Limited). Throughout the site, the terms "we", "us", and "our" refer to QOHL. By accessing, browsing, registering an account, or placing an order with QOHL, you agree to be legally bound by these Terms & Conditions, including any additional terms, policies, and notices referenced herein or accessible via hyperlink.

2. User Eligibility & Account Security

By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence (18 years in India). You are responsible for maintaining the confidentiality of your login credentials (mobile OTP / Google Sign-In) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or breach of security.

3. Products, Sizing & Pricing

All QOHL garments are crafted with premium ring-spun denim and precision tailoring. We make every effort to display the colors, finishes, and fits of our denim as accurately as possible. However, slight variations may occur due to device display settings or artisanal wash processing.

Prices for our products are quoted in Indian Rupees (INR) and are inclusive of applicable GST unless explicitly stated otherwise. We reserve the right to modify prices, discontinue limited drops, or adjust promotional offers at any time without prior notice.

4. Payment Methods & Processing

We accept online payments via UPI (Google Pay, PhonePe, Paytm, CRED), Credit & Debit Cards (Visa, Mastercard, RuPay), Netbanking, and Pay with EMI, all processed securely through our 256-bit SSL encrypted payment gateway partner (Razorpay). We also offer Cash on Delivery (COD) for eligible pincodes across India (subject to maximum order limit of ₹5,400).

6. Shipping & Delivery

We provide Free Pan-India Shipping on all orders. Standard delivery timelines range from 3 to 5 business days for metro cities and 4 to 7 business days for rest of India. A live tracking link with courier partner details (e.g. Bluedart, Delhivery, Smartr) is shared via WhatsApp and Email as soon as your shipment is dispatched.

7. 7-Day Return & Size Exchange Policy

We stand behind the craft of our denim with a 100% Free 7-Day Return & Exchange Policy from the date of delivery. Items must be unworn, unwashed, unaltered, and returned with original brand tags and premium packaging intact.

Size exchanges are provided free of cost with reverse doorstep pickup. For returned orders, refunds are credited back to the source payment method (or provided via direct bank transfer for COD orders) within 5–7 business days after warehouse quality check.

8. Virtual Franchisee & Creator Program

Members enrolled in the QOHL Virtual Franchisee / Creator Program earn commissions on verified sales generated through their personalized referral links and creator coupons. Commissions become available for bank withdrawal following the expiry of the standard 7-day return window on delivered orders. Any fraudulent traffic, self-referral abuse, or misleading advertising will lead to immediate account termination and forfeiture of pending earnings.

9. Intellectual Property Rights

All trademarks, logos, denim cut designs, garment photography, editorial content, software code, and AI Virtual Fitting Room algorithms are the exclusive intellectual property of Qoh Lifestyle Private Limited. Unauthorized reproduction, scraping, modification, or commercial exploitation is strictly prohibited.

10. Governing Law & Jurisdiction

These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any legal dispute or claim arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Gurugram / New Delhi, India.